299bd Terms and Conditions

01. General Provisions and Acceptance

These terms and conditions ("Terms") apply to the 299bd platform and all related services. By visiting the website, creating an account, or using any gaming or betting service, you are considered to have fully read, understood and agreed to comply with these Terms.

299bd is an online casino and sports betting platform serving users in Bangladesh. All our services operate on Bangladesh Standard Time (BST, UTC+6). These Terms are written in Bengali and have been prepared specifically for users in Bangladesh. In case of any ambiguity, the Bengali version shall be considered final.

We reserve the right to change, modify or amend these Terms at any time, with or without prior notice. Updated Terms will take effect as soon as they are published on the website. It is your responsibility to check this page regularly.

02. Account Registration and Eligibility

To open an account at 299bd, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must provide true, accurate and complete personal information.
• Each person may create only one account.
• You must have full legal capacity to comply with these Terms.
• Your account is for personal use only — placing bets on behalf of a third party is strictly prohibited.

Account Security

It is your sole responsibility to keep your username and password confidential. You are responsible for all activities carried out through your account. If you become aware of any unauthorized access, notify our support team immediately. 299bd reserves the right to close all accounts if it is proven that multiple accounts are being operated from the same device or IP address.

Identity Verification (KYC)

299bd may request identity verification documents at any time when required. This may include a National Identity Card (NID), passport, driving license or bank statement. Failure to provide the correct documents in time may result in the account being temporarily suspended.

03. Age Restrictions

If a person opens an account by providing a false age and this is later proven, the account will be closed immediately and all deposited and winnings funds may be forfeited. 299bd is committed to protecting minors from gaming and takes strict action against any suspicious accounts in this regard.

Parents can use parental control software to prevent their children from accessing this site. For any information about underage gaming, please contact our 24/7 live chat support.

04. Deposit and Withdrawal Policy

Deposit

The following methods are accepted for making deposits at 299bd: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳100.

• After a deposit is completed, it is usually credited to the account within a few minutes.
• You must use a payment method registered in your name.
• Deposits made through a third party are prohibited.
• Use the correct reference number when making a deposit.

Withdrawal

The minimum withdrawal amount is ৳800. Processing time is generally 5-30 minutes. Withdrawals must be made using the same method as the deposit.

• Identity verification may need to be completed before submitting a withdrawal request.
• Withdrawals may be restricted until active bonus wagering requirements are met.
• In cases of unusual activity, withdrawals may be delayed for review.
• Bank transfers are processed on banking business days.

05. Bonuses and Promotional Offers

Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. A 20x wagering requirement applies to use this bonus.

• The bonus offer applies once only and one bonus is provided per account.
• If a withdrawal is made while a bonus is active without meeting the wagering requirements, the bonus will be cancelled.
• Some games may have restricted play using funds obtained through a bonus.
• Bonuses generally remain valid for 30 days from activation.
• Claiming bonuses through multiple accounts will be treated as fraudulent activity.

VIP Program

The 299bd VIP program has five tiers. By playing regularly you can advance to higher tiers and receive more benefits:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.7% cashback per week.
• Platinum: Up to 1.0% cashback per week.
• Diamond: Up to 1.2% cashback per week.

299bd reserves the right to change the rules regarding VIP rewards and cashback. VIP tier assignment is at the discretion of 299bd.

Other Promotions

The terms of seasonal offers, reload bonuses or special event promotions will be stated separately. Each promotion has its own validity period and wagering requirements. Multiple bonus offers cannot be claimed at the same time unless explicitly permitted.

06. Betting and Gaming Rules

All games and betting markets available on 299bd are governed by their own rules. It is the user's responsibility to read the specific rules of each game before starting to play.

Sports Betting

• The decisions of official sports bodies are final in determining the outcome of bets.
• If an event is cancelled before a bet is confirmed, the bet amount will be refunded.
• There may be a minimal delay in live betting, and bets placed during that time may be cancelled.
• If incorrect odds are displayed due to a technical error, 299bd reserves the right to cancel those bets.

Casino Games

• The outcome of all games is determined by a Random Number Generator (RNG).
• If a game remains incomplete due to a technical issue, that round may be cancelled.
• If the internet connection is lost, the game result will be determined according to the server log.

07. Prohibited Activities

The following activities are strictly prohibited on the 299bd platform:

• Money laundering or transactions involving illegal funds.
• Using fraudulent methods to meet bonus requirements.
• Creating multiple accounts or using a third party's account.
• Attempting to interfere with game software or outcomes.
• Using automated software, bots or scripts.
• Harassing or threatening other users or staff.
• Deliberately exploiting system vulnerabilities or bugs.
• Following coordinated betting strategies against the platform.
• Registering an account with false or misleading information.
• Operating an account using another person's identity.

08. Account Suspension and Closure

Suspension by 299bd

299bd may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Failure to verify identity or providing false information.
• Evidence of involvement in prohibited activities.
• Compliance with a legal order or regulatory directive.
• Unusual betting patterns or suspicion of possible fraud.

Closure by the User

You may contact our support team at any time to request closure of your account. A self-exclusion option is also available as part of responsible gaming. All valid withdrawals will be processed before the account is closed.

09. Intellectual Property

All content published on the 299bd website — logos, brand names, graphics, text, software, designs and other elements — is the exclusive property of 299bd and is protected by copyright law.

• No content may be reproduced, distributed or modified without written permission.
• Limited use for personal, non-commercial purposes is permitted.
• The intellectual property of game providers is also protected under their own terms and conditions.

For requests regarding use of 299bd trademarks or logos, please contact our support team.

10. Limitation of Liability

To the maximum extent permitted by applicable law, 299bd will not be liable for the following:

• Loss caused by technical errors, server outages or internet connection problems.
• Delays or errors by third-party payment providers.
• Losses resulting from unauthorized access to a user's account.
• Losses caused by errors in game provider software.
• Circumstances beyond our control (force majeure).

For any dispute or complaint, please contact our support team first. We will make every effort to resolve the issue fairly and promptly.

11. Responsible Gaming

299bd takes responsible gaming very seriously. We believe gaming should be a source of entertainment, and we are committed to ensuring it does not have a negative impact on anyone's life.

• Set a budget and do not spend beyond it.
• Avoid placing bets to try to recover lost money.
• Avoid gaming while drinking alcohol or under mental stress.
• Take regular breaks and stick to time limits.

If you feel gaming is becoming a problem, visit our responsible gaming page or contact us via 24/7 live chat. Self-exclusion, deposit limits, and session time controls are available free of charge to all users.

For more information, please visit our Responsible Gaming page.

12. Policy Changes & Contact

Changes and Updates

299bd reserves the right to modify these terms and conditions at any time. For significant changes, we will try to notify users by email or through a notification on the platform. Continued use of the platform after any changes will be considered your acceptance of the new terms.

Applicable Law

These terms will be governed by the applicable laws of Bangladesh. In the event of any dispute, both parties will attempt to resolve it through discussion.

Contact

If you have any questions or comments about these terms, please contact us:

• 24/7 Live Chat Support (service available in Bengali)
• [email protected]

Our support team is available seven days a week, twenty-four hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).