299bd Privacy Policy

This Privacy Policy ("Policy") provides detailed information about how 299bd collects, processes, stores, and protects the personal information of users ("you" or "user") of the 299bd platform. By using the 299bd website or mobile platform, you are considered to have agreed to comply with the terms of this Policy.

We respect the privacy of our users and keep your information secure using advanced cybersecurity measures including SSL encryption. If you have any questions about any aspect of this Policy, please contact us.

1 What Information We Collect

We collect various types of information for the purposes of creating accounts, managing transactions, and providing services on the 299bd platform. The following information may be stored with us:

1.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
• User preferences and communication settings

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date and time of access to the platform
• Cookies and session tokens
• User gaming behaviour and preferences
• Log files and crash reports

2 Purpose of Using Information

299bd uses collected information only for the following lawful purposes. We never sell your information to third parties.

• Account Management: To create, verify, and maintain your account.
• Financial Transaction Processing: To complete deposits and withdrawals smoothly.
• Identity and Age Verification: To ensure that only users aged 21 or above are accessing the service.
• Customer Support: To resolve issues through 24/7 live chat support.
• Fraud Prevention: To detect unauthorised access and fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: Using analytical data to further improve the user experience.
• Promotional Communications: To send you bonuses, offers, and updates with your consent.

3 Information Storage and Security

299bd adopts industry-standard technical and administrative measures to ensure the security of your information. Our security framework is as follows:

3.1 Technical Safeguards

• All data transmission is secured through SSL/TLS encryption.
• Sensitive information — such as passwords — is always stored in encrypted form.
• Regular security audits and penetration testing are conducted.
• Firewalls and intrusion detection systems are active.
• Two-factor authentication (2FA) is available.

3.2 Data Retention Period

We retain information for as long as your account is active. Even after account closure, relevant information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud prevention. Once that period has passed, information is securely deleted or anonymised.

3.3 Response to Data Breaches

If a data breach occurs that may affect your rights, we will notify you as soon as possible in accordance with applicable law.

4 Sharing Information with Third Parties

299bd never sells your personal information or shares it unnecessarily with third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Financial information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is sent through secure channels.
• Identity Verification Services: With trusted verification partners as part of the Know Your Customer (KYC) process.
• Law Enforcement Agencies: To the relevant authorities in the case of a court order or legal obligation.
• Technology Service Providers: Server hosting, data analytics, and cybersecurity service providers — who are bound by our privacy agreements.

All third parties mentioned above are contractually bound to comply with our privacy standards. They may use the information received only for the specified purpose.

5 Cookies and Tracking Technologies

299bd uses cookies and similar technologies to operate the platform effectively and to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: To remember your language preferences and personalised settings.
• Analytical Cookies: To monitor user behaviour and improve the platform.
• Security Cookies: To detect fraud and unauthorised access.

5.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

6 User Rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

6.1 Right of Access

You have the right to receive a copy of the information we hold about you.

6.2 Right to Rectification

If your information is incomplete or inaccurate, you may request a correction.

6.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, due to legal obligations, some information may not be erasable before a defined period has elapsed.

6.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes.

6.5 Right to Data Portability

In certain circumstances, the right to receive your information in a structured, commonly used format.

7 Protection of Minors

The 299bd platform is strictly for individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

We follow an age verification process at the time of registration. If it is established that a user is under 21 years of age, we will immediately close that account and securely delete the associated information.

If you believe a minor is using this platform, please notify us immediately at [email protected].

8 Changes to the Policy

299bd reserves the right to update this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a notice on the homepage of the website.
• By sending a notification to your registered email address.
• By updating the "Last Updated" date on this page.

Continued use of the platform after changes have been made will be considered acceptance of the updated Policy. If you do not agree with the new Policy, you may request account closure.

9 International Data Transfers

As 299bd operates globally, your information may be processed or stored on servers outside Bangladesh. However, for any such transfer, we ensure that:

• The recipient country provides adequate data protection.
• Data transfers are secured through agreements.
• The same level of security is maintained for transferred data.

10 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team. We are always ready to assist in accordance with Bangladesh Standard Time (BST, UTC+6).

See related policies: Terms and Conditions • Responsible Gaming • FAQ